Building Products

From Empathy to Scale: What Stage Are You Really At?

A deep dive case study on applying the 5 Stages of Lean Analytics, with an ecommerce subscription brand.

Feb 27 •

When Product Usage is Actually a Bad Thing

Not all usage of your product is good or signals that a customer is happy. Products focused on automation (often through AI) want to minimize usage.

Feb 6 •

A Deep Dive into Time to Value (TTV)

What is Time to Value? How is it measured? Is it useful to track? (#57)

Jan 9 •

Deconstructing & Mapping B2B SaaS Business Models

Freemium vs. Free Trial vs. Enterprise: how they monetize, acquire customers & activate/engage users.

Nov 28, 2023 •

The Problem with Product Management

No surprise, it's a people problem. And a structural one. Product management is important, but it's different at each company and coming under fire.

Nov 21, 2023 •

Using Product Requirement Docs for Scoping Features & Uncovering Unknowns

Write things down. It'll help you & your team scope the right work, discover issues before they arise and get aligned.

Nov 14, 2023 •

4 Ways to Use Customer Journey Maps Successfully

You can't figure out what you can't map (and then measure). Customer journey maps are the answer. (#45)

Oct 10, 2023 •

There's Nothing Wrong with MVPs

The definition for MVP has been mangled almost beyond recognition. But I still think the concept works beautifully. (#43)

Sep 26, 2023 •

How Do You Decide to Build a Feature to Close a Deal?

Product managers get blasted with feedback. The most challenging comes from sales. (#40)

Sep 5, 2023 •

Small Features, Big Decisions: Unpacking the Myth of the Quick Add-On

Not all small features are easy to build. Some can have massive impact on your product, value proposition, strategy and more. (#36)

Aug 8, 2023 •

Your Startup is a System You Can Map to Identify Problems, Align the Team & Win

Startups can quickly get complex and confusing, leading to all sorts of issues. (#18)

Apr 4, 2023 •

4 Steps to Building Super Sticky Products Leveraging Your Best Users

Treat your best users well and they'll reward you with even more engagement (#13)

Feb 28, 2023 •

#nojs-banner { position: fixed; bottom: 0; left: 0; padding: 16px 16px 16px 32px; width: 100%; box-sizing: border-box; background: red; color: white; font-family: -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; line-height: 13px; } #nojs-banner a { color: inherit; text-decoration: underline; } This site requires JavaScript to run correctly. Please turn on JavaScript or unblock scripts